920018114
Kingdom of Saudi Arabia - Riyadh - Makkah Al Mukarramah Branch Road, Al Olaya

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customers service

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Availability: In Stock

Category: Management Training

Description

general goal

Despite the diversity of activities, fields, goals and sizes of institutions, However, the main reason for the existence and continuation of all these institutions is the satisfaction and happiness of their customers. Whether these customers are companies or individuals, whether they are for-profit organizations, Or even non-profit government institutions that provide services for the stability and upliftment of society. Thus, providing a distinguished service that satisfies customers and brings them happiness has become a primary goal for all institutions.

subsidiary goals

Full understanding of the dimensions and components of customer service excellence.
Dealing effectively with different types of clients in various situations and scenarios.

o Responding positively and appropriately to complaints and suggestions and benefiting from them for institutional development What does customer service mean?

Course themes

customers service, Whose responsibility?
Who is the customer in public and private institutions?
Basic competencies for a customer service representative.
Facts and figures in the field of customer service.
Fundamentals of customer service quality.
Customer loyalty and customer citizenship.
Channels through which our message reaches the client.
The importance of non-verbal communication in customer service.
Read the customer’s body language.
The body language of a customer service representative.
What to consider when reading and using body language.
Professional listening skills for clients.
Verbal intelligence in the field of customer service.
Outstanding service from the customer’s perspective.
Managing client expectations.
How do customers build their expectations of the service?
Types of customers and strategies for dealing with them.
The psychology of influencing customers.
What really makes customers happy?
Measuring customer satisfaction.