Institutional excellence strategies

general goal To achieve high levels of customer satisfaction and achieve the institutional mission, Organizations must transform into “one big team working side by side”. Everyone should contribute their ideas. And to deal with each other as internal customers. This requires a radical shift in the “management” paradigm. Where leaders and professionals understand the importance of involving employees in the management process, That is, the importance of encouraging and motivating employees to contribute their ideas as well as harness their potential, And adopting major role changes.
subsidiary goals o Understanding and beginning to practice innovative leadership.

o Laying the foundation for the continuous development process.

o Understanding and practicing the basic skills to motivate others towards excellence.

o Harnessing the emotional intelligence of their employees to unleash creativity in the workplace.

Course themes o Classification of leader skills: Subjective – artistic – human – perceptual.

o Enhance our cognitive ability.

o The role of efficiency and effectiveness in excellence.

o Understand personal styles.

o What is the strategy? What is the mission of the institution? And how to form it?

o SWOT analysis and PEST analysis.

o The difference between goals and objectives.

o Types of organizations and strategic alternatives.

o Theories of gender and adjective in explaining the human personality.

or leadership styles.

o Areas that the leader should focus on.

o The five levels of leadership.

o Understanding the types of motivation.

o Application of motivation theories in the workplace (Maslow’s theory of needs, Herzberg’s theory of motivation)

o How leaders can motivate employees.

o Eliminate motivational barriers.

o Characteristics of an effective reward system.

o Types of passive and aggressive behaviour.

o How do you affect people without hurting their feelings?

o The art of giving and receiving criticism/feedback.

o SMARTER goal setting

o Motivate a high performing team.

o The concept of delegation of authority.