- 920018114
- Kingdom of Saudi Arabia - Riyadh - Makkah Al Mukarramah Branch Road, Al Olaya
Availability: In Stock
| general goal | Acquiring excellence skills in customer service, dealing with complaints and objections of upset customers, and gaining their satisfaction. |
| subsidiary goals | o The trainee should know the client and its importance.
o The trainee should know the communication skills to understand the customer. o The trainee learns to analyze the personality of customers. o To know the trainee to solve problems. o That the trainee learn how to calm down annoying customers. |
| Course themes | o Learn the basics that bring you closer to the hearts and minds of others.
o The necessary skills to deal with customers. o Phrases to be avoided when dealing with customers. o Speaking and persuasion skills that you must possess. o How to persuade others to do what you want. o Easy entrances to minds and hearts. o Respect and appreciation. o Tolerance and the search for excuses. o Understand the other person’s point of view. o Find common factors. o Admiration and sincere praise. o Address noble motives. o Save the names of those you meet. o Keep smiling. o Skills in the art of service and dealing with customers. or reception. or appearance.
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