Withdrawal and return policy

The trainee is not entitled to recover any amounts except in urgent circumstances, including: terminal illness or the death of the trainee (God forbid) or one of his first-degree relatives “provided that the date of the invoice does not exceed 6 months.” In the event of a violation, the trainee is not entitled to a final refund. (Please note that these excuses must be approved by the official and documented by official authorities only). After calculating the costs due in case the training begins.
In the event that the excuse is accepted according to the conditions mentioned above, the following provisions will apply:
In the event of withdrawal more than 10 working days before the start of the course, the trainee is entitled to a full refund with a deduction of the price of the training bag (electronic or printed material) in the event that the trainee receives the fees for the bag.
In the event of withdrawal ten working days before the start of the course, 10% of the paid fees will be deducted, in addition to deducting the price of the training bag (electronic or printed material) if the trainee receives it.
For trainees of English language courses: In the event of withdrawal in the first academic week, even if he attended one day from the beginning of the course, 50% of the course value will be deducted.
In the event of withdrawal in the second academic week from the beginning of the course, he is not entitled to a refund of the amount paid.
No refunds will be made unless the original invoice is presented.